Dispute Resolution - Advisory Office for
Bank Customers
In the unfortunate event of a dispute
with a Finnish bank, the Advisory Office for Bank
Customers may be able to help. The Advisory Office
is independent of government authorities and The Federation of Finnish Financial Services. Its services are accessible
to private customers, small corporate customers,
and comparable others.
The Office can advise customers in questions
relating to the banking business, such as interpretation
of agreements and information about proceedings available
to customers when resolving disagreements with the bank.
Services of the Advisory Office are provided free of charge.
When should the Advisory Office be contacted?
In problem situations customers should first
contact their bank directly. If the reply received from the
bank is unsatisfactory, the Advisory Office can be contacted
for information on how to effectively approach the bank with
their complaint or other issue.
If the customer remains dissatisfied with the bank's reply,
the Advisory Office can be further contacted for information
about:
- Finnish banking legislation
- the application of the terms of agreement
- other matters relating to Finnish banking practice
If the customer is not satisfied with the determinations
of the Advisory Office, the Office can inform them about
further actions to be taken in order to resolve the dispute.
Advisory Office for Bank Customers
Museokatu 8 A 7
FIN 00100 Helsinki
(Mon - Fri: 09:00 - 14:00)
Tel +358 9 4056 1230
Fax +358 9 4056 1235
Site: http://www.pankkiasiakkaat.fi/eng/indexe.html
E-mail: pankkialan.asiakasneuvonta@rahoitusalankl.fi
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