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Change of Address, Mail Services, Netposti

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Change of Address: Finnish law requires that the Population Register be notified of your change of address no earlier than a month before the day of your move, and no later than a week after the day of your move. But it's easy!

Authentication is required for most online services at Posti. You can login to Netposti and other Posti services using your personal online bank ID, Posti username or a Finnish Population Register Centre ID chip card.

Address Notification

All YOU have to do is notify the Finnish postal service Posti of your new address, and they will notify several authorities. For example, Posti provides the Maistraatit (Local Register Offices) and the Population Register Centre with your Notification of Move. It further automatically informs several companies and organizations of your new address. See Automatic Contact Information Updating for details.

The easiest ways to submit a Notification of Move are:

Bonus! If you go personally to the post office you will also be given "I've Moved!" postcards for informing friends and relatives in Finland of your new address - cards and postage free of charge!

Automatic Contact Information Updating

When you provide address / contact information to Posti, in addition to notifying the Population Register Centre and Maistraatit, many companies and organizations are informed of your new information. This can be a good thing in terms of receiving mail, but it can also be an irritation in terms of unwanted marketing etc.

Some people have become part of this network without realising it, and the methods to opt out are becoming increasingly obscure at the Posti website. Here is one way:

When you receive a letter from Posti confirming a change of address, check the companies and organizations which have been informed. Also, don't forget to personally inform other parties concerned of your new address, including:

Netposti Online Mail

Netposti is a free online mailbox service from Finland's postal service, Itella, also known as Posti. Rather than receive paper letters, Netposti allows you to receive your letters in electronic form from over 4,000 enterprises, organizations and authorities. The service is content-neutral and independent of delivery operators.

Available for Finnish residents over 15 years of age, Netposti is an easy and environmentally friendly alternative to physical letterboxes and file archives.

Top Tip: Even though you will be sent your letters from Netposti by e-mail, log in to your Netposti Inbox every week or two to check you've received everything. It can happen for example that a bill gets filtered out by your mail system, and the next thing you know you receive a Final Notice by regular mail. It can make you look unreliable, and chances are there will also be a late fee.

More Information and Account Registration at www.posti.fi/private/servicesonline/netposti/

Mail Forwarding & Other Postal Services

Posti will automatically forward all mail addressed to the old address of a person who has filed a change of address notification for one month free of charge.

The easiest way to ensure that you receive all your mail after the first month is by ordering the Moving Home forwarding service. Using the service, mail to your old address will be forwarded for one year, so you have plenty of time to give your new address to your friends and all companies you like.

Ordering the extended forwarding service: When you have filed a change of address notification, you will receive a moving home confirmation. An order for the mail forwarding service for a year is included in the confirmation letter. You can order the service by approving the offer.

Moving abroad

When you move abroad, Posti will forward letters and postcards to your address aboard. Other shipments will be returned to the sender or processed as undeliverable. You can request the Redirection Abroad service in connection with your move abroad for one year at a time. A moving abroad notification can be submitted on the internet, or with a change of address notification form available at your nearest Posti outlet. Further information   Pricing

Holiday Mail & other services
Additional services such as Holiday Mail (temporary mail redirection) and Delivery Interruption (mail stored at post office during your absence) are available from Posti. Further information   Pricing

Post Office Locations

Online: You can find details of post offices from Posti's online Post Office Search by entering a post code, city, municipality or district as the search criteria. Search results include the post office address, post code, opening hours, maps, and delivery times.

By Phone: Call the Posti Consumer Helpline for information on services, prices, post offices, postal codes, delivery, home delivery, etc:
Mon-Fri 8am - 6pm
Phone: 0200 27100 (local call / mobile charge)
International Phone: +358 200 27100 (international rates apply)

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