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International Calls, Telephone Services & Networks in Finland

Police and Emergency Services: Phone 112
Directory Enquiries: Phone 118
General Enquiries:
Phone 020202  Timetables, route guidance, weather & more!

Please note: any information on charges and prices given on this page is subject to change.

Mobile / Cell Phones & Accounts in Finland

Accounts: Getting Connected
Landlines have been consigned to history in Finland; even the switchboards of large companies use mobile. There is no set-up fee for a mobile phone account, but if you don't have a Finnish credit history you may need to pay a deposit to open a mobile phone line. This can be substantial - perhaps € 500 - but if you pay your bills the amount is fully refundable when either you cancel the service, or the 'trial period' of up to 2 years is over. Alternatively, when you first arrive in Finland a prepaid service can be the quickest and cheapest way to get set up.

Mobile services are reasonaby priced and the cost of mobile internet access has dropped substantially. Rates for all services can vary significantly between operators, so shop around for the best deal and look at packages and promotions; these are increasingly common as competition increases.

You can usually arrange a telephone line over the phone; the SIM cards will be posted to you.
Get connected: call a Mobile Phone Operator

Buying a Phone
'Mobile phone' is matkapuhelin, kännykkä, känny, or käsipuhelin in Finnish. If you need a phone:

Prepaid Mobile Services in Finland

Prepaid packages are an easy and fast way to get started with a Finnish mobile phone service, and in recent years prices have dropped significantly. Additionally, in the past you could not make international calls with prepaid packages but that is no longer the case.

Prepaid phone subscriptions are available from various operators and can be purchased from outlets including R-Kioskis and larger service stations, as well as online. Simply buy a package, install the supplied SIM card, key in the codes provided and start making calls. Your new phone number is included with the package. You will be alerted when your airtime is running out, and can then 'top up' the subscription from a prepaid dealer or online.

Vectone Mobile offers a variety of prepaid mobile services in Finland, including low international rates. To get started, you can order a free SIM card online. Alternatively you can buy a prepaid starter pack for €10 at any R-Kioski, which is preloaded with €10 of credit and ready to use straight away. Vectone Mobile subscriptions can be topped up in R-Kioskis as well as online.
Detailed information in English: www.vectonemobile.fi  En, Fi

Finnish Telephone Networks / Mobile Phone Operators

Following are major mobile communications operators in Finland. Many are also Internet Service Providers and TV service providers. Some are MVNO's (Mobile Virtual Network Operators) using the wireless network infrastructure of other mobile network operators.
*Most limited-language sites work in Google Translate; paste the site's address in the left-hand box and click the Translate button.

DNA www.dna.fi 0800 550044
Globetel www.globetel.fi 09 228 9100
Sonera www.sonera.fi 0200 17000
Tele Finland    www.tele.fi 040 4123 123
Vectone Mobile   www.vectonemobile.fi   04547 990 888

International Calls from Finland: Switching Operators

When using your mobile for international calls, you can choose which operator you would like to handle individual calls. Operators' rates per minute vary dramatically. Not only that but one operator may have cheap rates to one country while their rates to another country are comparatively high. Check the operators above for their rates to various countries; you may find one that will allow you to "phone home" cheap! Please note that you have to add the local network charge to the prices given on the Web pages. Sometimes the prices are shown without the 24% sales tax (ALV).

To call with a different operator: Normally when making an international call from a mobile you key the + sign first; this simply specifies that the call will be placed through your regular operator. Instead, key in the prefix of the operator you want to handle the call*, then the country code, area code and phone number as usual.
Ex: 999 (Elisa prefix) 61 (country code) 2 (area code) 9234 5678 (number)
Finnish Operator Prefixes: fi.wikipedia.org/wiki/Operaattoritunnus > Ulkomaanpuhelun operaattoritunnukset Suomessa
*Some operators require you to register - check their sites for details

Calling on the Internet: VoIP

Free calls can be made between devices which both use a VoIP service and software client such as Skype. Services are available on a widening range of platforms, including computers, tablets, smartphones, gaming platforms, and smart TVs. So, free video calls to Australia!

Cheap calls can also be made with VoIP services to landline telephones and mobile phones; these are not free and are usually charged via an account system. They are a fraction of the cost of using your standard operator; the cost of a VoIP call to an Australian landline from my PC in Finland is about 94% less than using my phone. You can compare the rates at the web sites of your providers ex. Rebtel and Elisa.

Most services for Internet calls work on the same procedure:

  1. Register with the service
  2. Download the software (app / 'client')
  3. Buy 'phone time'
  4. Make the call

Leaders in the VoIP field include:

Founded in Sweden in 2006, Rebtel offers international calling, messaging and mobile money delivered in apps for Android, iPhone and Windows Phone. Benefits of Rebtel include

Started in 2003, Skype works extremely well and is easy to download and install. It works on numerous platforms and apart from VoIP calling, it allows video conferencing, file transfers, messaging and more.
Skype: www.skype.com

Competing Services
Depending on your needs the following services may be preferable:

Landline / Fixed Phone Services in Finland

So you're a nostalgia buff and you want a landline (lankapuhelin)? You'll be the only person in a 10km radius to have one, so maybe you can start a retro trend! Contact Elisa regarding installation of landlines.
Elisa.fi/puheliittymat/lankapuhelin/ Finnish only

Pricing depends on the package you purchase; this is an indication only for a home phone:

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