Home > Telecommunications & Media > Finnish Telephone Services & Networks
Find out about the innovative Jolla smartphone from Finland

International Calls, Telephone Services & Networks in Finland

Police and Emergency Services: Phone 112
Directory Enquiries: Phone 118
General Enquiries:
Phone 020202  Timetables, route guidance, weather & more!

Jump Down to:

Please note: any information on charges and prices given on this page is subject to change.

Mobile / Cell Phones & Accounts in Finland

Accounts: Getting Connected
There is no set-up fee for a mobile phone account in Finland so this is the cheapest way to get a phone number (landlines have a set-up fee). However, if you don't have a credit history in Finland you may need to pay a deposit to open a mobile phone line. This can be substantial - perhaps € 500 - but if you pay your bills on time the amount is fully refundable when either you cancel the service, or the 'trial period' of up to 2 years is over. Alternatively, when you first arrive in Finland a prepaid service can be the quickest and cheapest way to get set up.

Mobile services are reasonaby priced and the cost of mobile internet access has dropped substantially. Rates for all services can vary significantly between operators, so shop around for the best deal and look at packages and promotions; these are increasingly common as competition increases.

You can usually arrange a telephone line over the phone; the SIM cards will be posted to you.
Get connected: call a Mobile Phone Operator

Buying a Phone
'Mobile phone' is matkapuhelin, kännykkä, känny, or käsipuhelin in Finnish. If you need a phone:

Prepaid Mobile Services in Finland

Prepaid packages are an easy and fast way to get started with a Finnish mobile phone service, and in recent years prices have dropped significantly. Additionally, in the past you could not make international calls with prepaid packages but that is no longer the case.

Prepaid phone subscriptions are available from various operators and can be purchased from outlets including R-Kioskis and larger service stations, as well as online. Simply buy a package, install the supplied SIM card, key in the codes provided and start making calls. Your new phone number is included with the package. You will be alerted when your airtime is running out, and can then 'top up' the subscription from a prepaid dealer or online.

Vectone Mobile offers a variety of prepaid mobile services in Finland, including low international rates. To get started, you can order a free SIM card online. Alternatively you can buy a prepaid starter pack for €10 at any R-Kioski, which is preloaded with €10 of credit and ready to use straight away. Vectone Mobile subscriptions can be topped up in R-Kioskis as well as online.
Detailed information in English: www.vectonemobile.fi  En, Fi

Finnish Telephone Networks / Mobile Phone Operators

Following are Finland's major mobile communications operators. Many are also Internet Service Providers and TV service providers.
*Most limited-language sites work in Google Translate; paste the site's address in the left-hand box and click the Translate button.

Operator Web Site Phone Enquiries
DNA www.dna.fi 044 144 044
Elisa www.elisa.com 01019 0240
Globetel www.globetel.fi 09 228 9100
Saunalahti www.saunalahti.fi 01019 0230
Sonera www.sonera.fi 0200 17000
Tele Finland    www.tele.fi 040 4123 123
Vectone Mobile (Prepaid)   www.vectonemobile.fi   04547 990 888

International Calls from Finland: Switching Operators

When using your mobile for international calls, you can choose which operator you would like to handle individual calls. Operators' rates per minute vary dramatically. Not only that but one operator may have cheap rates to one country while their rates to another country are comparatively high. Check the operators above for their rates to various countries; you may find one that will allow you to "phone home" cheap! Please note that you have to add the local network charge to the prices given on the Web pages. Sometimes the prices are shown without the 24% sales tax (ALV).

To call with a different operator: Normally when making an international call from a mobile you key the + sign first; this simply specifies that the call will be placed through your regular operator. Instead, key in the prefix of the operator you want to handle the call*, then the country code, area code and phone number as usual.
Ex: 999 (Elisa prefix) 61 (country code) 2 (area code) 9234 5678 (number)
Finnish Operator Prefixes: fi.wikipedia.org/wiki/Operaattoritunnus > Ulkomaanpuhelun operaattoritunnukset Suomessa
*Some operators require you to register - check their sites for details

Calling on the Internet: VoIP

Free calls can be made between devices which use a VoIP service & software client such as Skype. If your device doesn't have them you'll need a microphone and speakers/headphones, or a headset, and a camera for making video calls. Services like Skype are available on an widening range of platforms, including computers, tablets, smartphones, gaming platforms, and smart TVs. So, free video calls to Australia! Not so long ago this was science fiction.

Cheap calls can also be made with services like Skype to landline telephones and mobile phones; these are not free but are charged via a debit-based user account system. They are a fraction of the cost of using your phone; the cost of using Skype to call an Australian landline from my PC in Finland is less than one-fifteenth the cost of using my phone. You can compare the rates at the web sites of your providers ex. Skype and Elisa.

Nearly all programmes for Internet calls work on the same procedure:

  1. Register with the service
  2. Download the software ('client')
  3. Buy "phone" time (if you want to call people's phones who are not using the service)
  4. Make the call

Skype
Started in 2003, Skype is the leader in the field; it works extremely well, it's free, and easy to download and install. Skype works with numerous platforms and apart from the features above, it allows video conferencing, file transfers, messaging and much more. Brilliant!
Skype: www.skype.com

Competing Services
The following services have similarities to Skype; depending on your needs they may be preferable:

Landline / Fixed Phone Services in Finland

So you're a nostalgia buff and you want a landline? You'll probably be the only person in a 10km radius to have one, so maybe you can start a retro trend! Contact Elisa regarding installation of landlines.
Elisa.com > In English > Subscriptions > Fixed Phone

Pricing depends on the package you purchase; this is an indication only for a home phone:

Additional Information